Fasset

Contact Fasset support

The fastest ways to reach Fasset are the help-centre request form and [email protected]. The licensed Dubai entity, Fasset FZE, is listed on the VARA public register at Sheikh Rashid Tower, Dubai World Trade Center, and complaints follow the steps on the complaints page. Fasset publishes no phone number for general support.

Open a support request Email [email protected]

Last updated .

Support channels

Two channels are open to every customer. Write from the email address on your Fasset account. Support hours and response times are to be confirmed.

Help-centre request form

Open to every customer

Send a request through the Fasset help centre. The form sits at fassethelpsupport.zendesk.com, outside fasset.com, and the Contact Us link on fasset.com leads to it.

Email

Open to every customer

[email protected] is the address in the security notice on the fasset.com home page. Use it for account, card and payment questions.

Phone

No general phone support

Fasset does not publish a phone number for general support. The only number on fasset.com is on the Reserve card page: 800-FASSET (800-327738) in the UAE, +971 800-FASSET from anywhere else.

Office address

The VARA public register gives this address as the principal place of business of Fasset FZE:

Fasset FZE, EO 09, Floor 13, Sheikh Rashid Tower, Dubai World Trade Center, Dubai, UAE

One page of fasset.com shows a second Dubai address for the company (Office 2901, Boulevard Plaza Tower 1); this page uses the one on the register. Whether the office receives visitors is not confirmed, so write before you travel.

Where the address comes from

Entity
Fasset FZE
Read on

Make a complaint

If support has not settled a problem, say in writing that you are making a complaint. Each time limit reads to be confirmed until it is taken from the Fasset Group Complaint Handling Policy.

The route outside Fasset for clients of Fasset FZE is also to be confirmed.

Read the full complaints procedure

  1. Contact support

    Use the form or [email protected] and put the word complaint in the subject line.

  2. Escalate in writing

    If the first answer does not settle it, ask in writing for the complaint to be escalated.

  3. Receive an acknowledgement

    Time limit: to be confirmed.

  4. Receive a final response

    Time limit: to be confirmed. It says what was decided and where to go next.

Report fraud or a security concern

Forward a suspicious message to [email protected] and do not reply to the sender. Fasset links to the places below from fasset.com; see also security and official domains.

Website
fasset.com. On 6 October 2026, fasset.ae, fasset.io and fasset.id redirected to it.
Help centre
fassethelpsupport.zendesk.com
Apps
App Store ID 1599893605. Google Play package com.fasset.cashapp.

Treat any other domain, profile or phone number that uses the Fasset name as unconfirmed. No third party is authorised to give support on Fasset's behalf.

One rule to remember

Fasset never asks for your password, your 2FA code or your recovery codes.

If a message, a caller or a website asks for any of them, do not answer. Write to [email protected] instead.

Business, press and partnership enquiries

The addresses of these teams are to be confirmed. Until then, use the help-centre form and name the team in the first line.

Business team
OTC desk, API and business accounts
Press
Media questions and interview requests
Partnerships
Proposals from other companies

Who you are contacting

Fasset FZE (company number to be confirmed), EO 09, Floor 13, Sheikh Rashid Tower, Dubai World Trade Center, Dubai, UAE. Licensed by the Virtual Assets Regulatory Authority (VARA) for Broker-Dealer Services, licence VL/23/07/002 (VARA public register entry).

Other Fasset companies provide other services: see the licences and legal entities and about Fasset. Quick answers are in the Fasset FAQ, fees and limits, the Fasset app and the guides to halal crypto, UAE crypto law and USD accounts. The privacy notice covers the data you send.

Start with a support request

Say what happened, add the transaction reference, and keep passwords and codes out of the message.

Open a support request See the complaints steps
Email
[email protected]
General phone support
Not provided